Sure, we welcome your call! Our NZ toll free number is 0800 GYMEEZ, one of our awesome customer service team will be happy to take your order or offer advice to assist you to choose the right supplement. Our customer service team are available Mon-Fri 8.30am to 4.30pm. Feel free to leave us a message outside these hours, we will get back to you as soon as possible.
Absolutely nothing! All orders qualify for free courier delivery nationwide. This includes rural addresses and workplaces.
Please note tracking parcels for rural addresses can only be done as far as to your local rural contractor and a delivery signature may not be required by them, delivery is therefore at the customers own risk.
Sorry we do not deliver to PO Boxes or to any address outside of New Zealand.
Simple, we will send you a confirmation email the day your order has departed our store, in most cases this will be the same day you place your order if we receive it by 2pm (weekdays). The email will include tracking information so you can monitor your order’s delivery progress.
We use PBT couriers. Use your tracking ID here: www.pbt.co.nz
If you think there is a delay, please call us on 0800 GYMEEZ or email: email@example.com & we will look into it for you.
Our dispatch facility is located in Christchurch, target delivery times are:
North Island: 2 days. Deliveries are made Monday – Friday only.
South Island: 1 – 2 days. Deliveries are made Monday – Friday only.
Cut off for same day dispatch is 2pm.
Orders placed after 2pm Friday will be processed on Monday.
Rural (RD) addresses: Please allow an extra 1-2 days for delivery
Note: Our courier delivers to your local rural contractor, who signs for your parcel on your behalf.
Definitely NOT. You only pay the advertised price of each product, only the sum of products ordered will be charged.
Your shopping cart will clearly show the total of your order.
We accept VISA & MasterCard credit cards and pre-loaded debit cards.
At Gymeez credit card payments are processed through DPS (payment express) which is a secure payment system. We do not store electronic or hard copies of customer credit card details.
Yes you can, when placing your order click the payment method “Internet Banking/Bank Deposit”.
Select this option then proceed to place your order as normal, you will then be taken to a page that has our bank account details. When processing your payment to us please use your surname as a reference so we can identify it.
When your payment is received by us (usually overnight) your order will be dispatched that day and you will receive a confirmation of dispatch email.
Yes, we keep your contact details and email address. We promise to NEVER disclose or sell this information to a third party, the purpose of this information is only to let you know about Gymeez Health & Nutrition awesome deals and special promotions. You can request to have your details removed from our system at any time, simply email us: firstname.lastname@example.org or use the “Contact Us’ form on this site.
Definitely not, we guarantee all stock sent out has good shelf life remaining. Only exception is if we have expired stock on clearance special, these products will be clearly stated/identified as being expired, or soon to expire stock.
If you believe there is a fault or quality issue with a product, please email us at email@example.com or call us on 0800 GYMEEZ for instructions on returning it, once we have received your returned product & verified your claim we will contact you to arrange a replacement product or refund you the purchase price.
If your order has been delivered damaged please contact us immediately.
At Gymeez the demands of our professional athletes mark the standards for the products we stock. Complying with WADA (World Anti-Doping Agency) is an absolute priority in all of our products to ensure your complete peace of mind.
Of course given that we deal in the forefront of science, WADA policies do change occasionally to keep an even playing field. These changes in WADA policies will sometimes cause one or more of our products to be non-compliant. On the rare occasion this does happen, we give you our assurance that we will notify you as soon as humanly possible through our website as well as through our email list.
If you have a concern about any specific Gymeez Health & Nutrition product, please check that product’s webpage for a full listing of ingredients. If you would like to learn more about the reasons WADA bans specific ingredients, please contact Drug Free Sport NZ.
While we do everything we can to ensure WADA compliance, we encourage you to do your own research to see what is best for you and what risk you are willing to accept. You are of course welcome to give us a call, email us or pop into our retail store for advice.
As of the day of writing, all of our products are WADA compliant, with the exception of: